REVIEW AUTOMATION

Make your best customers your biggest fans

Happy customers are not always loud. Unhappy customers usually are and that creates a distorted picture of your business. Looper helps ask the right customers, at the right time to keep reputation management from falling through the cracks.

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If your best work doesn't show up online, your reputation writes itself.

Review requests depend on memory • Happy customers rarely leave reviews • Negative reviews surprise the owner

THE LEAK

Your best proof is invisible because nobody asked

The job went well. The customer was happy. Everyone moved on. No one asked for a review. Then one angry customer leaves a public complaint and that becomes what prospects see. The problem isn't that the business has no happy customers. The problem is that the happy customers are invisible.

Hand-drawn illustration of six five-star generals pulling ropes to keep a giant thumbs-down balloon from floating away, representing how many positive customer experiences must work together to offset a highly visible negative review.

HOW LOOPER FIXES IT

Build a review workflow that doesn't feel forced

No fake reviews. No review farms. No weird pressure tactics. Just a better system for asking real customers at the right time and routing unhappy ones privately.

TIMING

Ask at the Right Moment

Trigger a review request after the job is done and the customer is happy, not days later.

CHANNEL

Go to Where Customers Are

Send review requests via SMS or email with a simple, one-click link. No account needed.

SATISFACTION

Check in Before Asking

A quick satisfaction check catches problems before they become public complaints.

ROUTING

Re-Route Unhappy Customers

Send unhappy customers to a private conversation, not a public review platform.

RESPONSE

Respond Consistently

Give the team a starting point for responding so reviews never go ignored.

REPORTING

Track What Changed

Know who was asked, who responded, and where the business is gaining or losing ground.

WHO IT'S FOR

If reputation drives the first call

GOOD FITS

Childcare

Dental practices

Law firms

Automotive repair shops

Salons & barbershops

Restaurants & bars

Home service contractors

If your best customers never leave reviews, your reputation is being written by your loudest complainers.

Not sure what you need? That's the point of the assessment.

Looper will help ou find the first leak worth fixing, then leave the rest alone until it actually matters.

Schedule Your FREE Assessment

Schedule Your FREE Assessment